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Seller's FAQs:

SELLER BASICS

1. Who can sell at TheDivine.in?
TheDivine.in is a Business 2 Business & Business 2 Consumer shopping platform. You have to be a business entity to be able to sell on TheDivine.in. You could be a manufacturer, brand owner, retailer/reseller, franchise holder or a distributor. You can also be a professional artist/artisan or just a trader who can do excellent sourcing and outstanding customer services. This way we ensure that only professional and quality sellers come on TheDivine.in.

2. How and where do I sign-up to sell with TheDivine.in?
Please visit "www.sellers/TheDivine.in" and follow the easy step-by-step process to sign up. Please note that TheDivine.in will first verify you before your online store is live at TheDivine.in.

3. What all is needed for me to sell online?
At the most basic level we need you to fill a simple registration form, upload products in your online store and regularly manage it.

4. What are the rules and policies at TheDivine.in and where can I find them?
We strongly encourage you to read all the rules and policies that are common guidelines to create a trusted and safe marketplace. To learn more about rules and policies please CLICK HERE .

 

ONLINE STORE MANAGEMENT

5. What is online store at TheDivine.in?
You will get your own branded online store with your name and logo and other details of your business. You can freely use your domain name & storefront URL in your marketing material, advertising and even business cards. Your Web storefront URL's naming convention is "www.TheDivine.in/yourstorename".
6. How can I manage my online store at TheDivine.in?
You have your own user name and password and complete administrative access of your online store at TheDivine.in at www.TheDivine/admin. You can access your online store at TheDivine.in anytime, from anywhere using any Internet connected devices. You can upload new products, change quantity, change pricing, manage orders, manage inventory, and many other things in a matter of seconds from Store Manager.

7. How can I upload my products in TheDivine.in catalog?
Uploading your products in TheDivine.in catalog is really easy. You can upload your products anytime from anywhere. We offer three options of uploading – 1) 1-by-1 Upload, 2) Express Upload or 3) Bulk Upload using a CSV file as product feed for bulk uploading.

8. What all can I change or manage for my product listings at TheDivine.in?
You can change anytime from anywhere your product description, price, quantity, discount offered, bundling etc. All this can be managed with your own username and password and via a PC, mobile or tablet.
 

FEES, PAYMENT SCHEDULE, and TAXES

9. How much do you charge to sell with TheDivine.in?
At TheDivine.in, we believe that a healthy marketplace dynamics create win-win for all the stakeholders. Our pricing is one of the examples of that philosophy. Here are three components of our pricing for the merchants and we believe that due to power of combined scale, world-class skills, economy of scope we are able to significantly lower cost to sell online for each individual merchant:
A. Commission on Selling: TheDivine.in doesn't charge any commission on your selling. You can sell products on your price without any charge on your selling.
B. Store setup charge: TheDivine.in charge only one time store setup charge on registration time. see plans Its only rent for your online store, domain name & online space where you will get all e-commerce & marketing solutions without any extra charge.
C. Packing & Delivery charge: TheDivine.in is providing you best platform to sell your products online. Also we are providing you best packing & shipping support with our best logistic partners where you can send your products to deliver at your buyer's address at minimum cost.

10. What payment options do you offer?
We offer all the popular online payment options such as credit card, debit card, net banking, cash on delivery, EMI, and International credit cards.

11. What is required on merchants' end to accept payment?
We process online payments on merchants behalf and send the money to merchant after successful product delivery. Merchants does not have to deal with online payments as we take care of it. All we need from merchants some banking and accounting information for us to set-up online bank transfer account.

12. When do I receive the money that I sell at TheDivine.in?
We have a weekly payment cycle. Every Monday money (order final value with shipping & packing charge) will be electronically transferred for all Completed Orders occurred two weeks back to your mentioned bank account. 

13. Who is responsible for collecting and paying VAT/CST?
Merchants/sellers are responsible of collecting and paying the accurate VAT/CST. TheDivine.in only provides online channel and communication platform that connects sellers and buyers but the buying and selling is the contract between buyers and sellers. Merchant Selling Price should be inclusive of all taxes.
 

DELIVERY AND FULFILLMENT

14. Who handles shipping?
TheDivine.in offers branded fulfillment services to merchants for pick, pack and ship. Also seller are free to send his parcel with his own logistic partners.

15. How do I know the buyer has received the product?
You can check the delivery status of all orders through your Seller Panel. The information is provided under the 'Orders' tab. 
 

MERCHANT RATING

16. What is seller rating?
Every time a customer buys an item at TheDivine.in, he/she is invited to rate the seller on a five star rating system. 

17. How does my seller rating impact me?
Higher seller rating or more positive feedback from buyers will help you to see better customer response. If you consistently get positive feedback, other potential buyers will be more likely to buy from you.

18. How do I avoid getting lower seller rating from buyers? 
Apart from ensuring that you always provide top quality products and meeting all promises that you make to a customer, you should also have an open communication channel with the customer. At TheDivine.in a seller can exchange mails and discuss the problems with a customer before the customer finalizes his rating. Use this facility to the fullest. Talk to a customer immediately when you get a complaint.

19. What is top rated seller seal?
As a seller at TheDivine.in, Top Rated Seller means higher sales volume and better product placements for you. We believe that sellers who offer -- excellent customer services, fast/free shipping, most competitive prices, and receive top feedback from the buyers, should get an extra reward. 

20. How does top rated seller seal helps me?
For certain sellers TheDivine.in assign a Top Rated seller seal. That is our way of conveying to our customers that the sellers exhibits higher standards for customer services, return, pricing, brands/selection etc. Top Rated seller seals mean that many online shoppers at TheDivine.in will prefer buying from you and that means more visibility and growth for you.
 

RETURNS MANAGEMENT

21. What is the return policy at TheDivine.in?
TheDivine.in has its universal return policy for certain scenarios to build trust and ensure safety. We cover our customers under our Buyer Protection Policy, under which a customer has 10 days to return an order to the seller for full refund including shipping charges in case of wrong color, wrong size, wrong quantity, manufacturing defects, not genuine product, not new product, or product significantly different than listing description. On the completion of the buyer protection period and if the customer has not registered a return complaint, the order will be considered complete and payment will be made on the closest Friday. Refer to our Returns Policy Guidelines document for more details.

22. Can I have my own return policy?
Beyond the universal return policy instituted by TheDivine.in, sellers have choice to have their own return policy in terms when customer does not like a product or simply want to return it.

23. How are the returns managed?
TheDivine.in will ensure pick up of the returns.
 

CUSTOMER SERVICE

24. Who provides the customer service?
TheDivine.in provides all the technology, payments, return and pre-sales and point of sale services. Entire post-sale services are provided by the sellers.

25. Who does the customer contact for post-sales services?
The entire products related issues are handled by sellers directly. TheDivine.in is not equipped to handle any product or manufacturer related issues, repairs, maintenance and/or services.
 

SELLERS TOOLS AND BEST PRACTISES

26. What are the best practices that can help me sell more online?
Please refer to HELP & SUPPORT and learn how you can grow your online store at TheDivine.in.

27. What are different sellers tools available to me?
As an E-Commerce platform company, TheDivine.in offers lots of sellers tools to manage an online store and grow business. Refer to Seller Panel for more details. 

28. Can I manage my online store at TheDivine.in using a mobile phone?
You can perform many functions using a mobile device with Internet connectivity. You can see the online sales report, upload products, change quantity, change price, run promotions, replenish inventory etc. using a mobile device.
 

MARKETING & PLACEMENTS

29. Can you offer marketing solutions for me to promote my online store and products at TheDivine.in?
Yes. We provide SMS & Email marketing Tools, Social Media Marketing Tools, Reward Point Sytem, Gift Voucher System, Discount Coupon System. Also we offer full suite of digital marketing services and preferred placements for you to grow your business at TheDivine.in. Please contact us at support@TheDivine.in or ask your account manager for these services.

30. Are there any preferred placements opportunities for me?
Yes. In addition to your own online store front and searchable product listings, you can opt for items in preferred placement sections such as Hot Deals, Our Picks, and Featured Products. Please contact us to learn more about these preferred placements.
 

PRICE, DEALS and PROMOTIONS

31. How do I price my items?
At TheDivine.in you decide the price of the product/services you want to sell. TheDivine.in doesn't charge any commission on your selling so you can sell your products on your own pice. Please price your items most competitively for greater demand of your products/services. Online shoppers do online and offline research and compare prices before making a purchase decision. The lower the item price is the higher likelihood for you to sell it more. If you are the cost leader for an item online, you will likely see extremely good customer response. We can also give you our opinion and recommendations in terms of how to price your items.

32. What kind of deal and promotions I can run or should offer at TheDivine.in?
Online shoppers always welcome deals and promotions. Please think about offering value pricing for most products/services you are selling at TheDivine.in and consider discounts, deals, bundling, quantity discounts etc. For off-season or excess inventory you can offer much deeper discount.

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